FREQUENTLY
ASKED
QUESTIONS
ASKED
QUESTIONS
The products must be sent to our offices by mail, otherwise, they can be delivered personally. They
must be properly packaged to avoid any damage during shipment.
Once received, we will proceed to verify that the products arrive in good condition, without any
damage and that the quantity matches the previously stated list.
The products must be sent to our offices by mail, otherwise, they can be delivered personally. They
must be properly packaged to avoid any damage during shipment.
Once received, we will proceed to verify that the products arrive in good condition, without any
damage and that the quantity matches the previously stated list.
Cactusblue is not responsible for partial or total damage or loss of any product during shipment.
For this reason, it is strongly suggested to hire a delivery service that provides insurance in any of
the above-mentioned cases.
Once we have the products in our office, they are reviewed and the necessary adjustments are
made in order to begin the session. All of this is done according to the product that is going to be
photographed. In other words, if the products are clothes, they will need to be ironed before
working with them; if it is jewelry or crystal products, they will be cleaned to highlight their natural
shine.
Before beginning to work, a meeting will be arranged in order to establish the path of the project,
the aesthetics and the main ideas. Cactusblue wants its clients to always be involved in the
process, authorizing each suggestion made.
When the first series of photographs are taken, a preview of the completed work will be shared
with the client, based on the previously agreed upon line of work. Once accepted, we proceed with
the rest of the material until completion.
The photographs will be delivered in the requested format since the project planning, in order to
fulfill the sizes and specifications of the client. We can help you decide what format is best suited
according to the intended use of the images.
The delivery time will vary depending on the total amount of products to be photographed, but it
will take an average of 15 working days, starting from the day the project is approved and once the
50% down payment is paid.
To avoid any damage, it is important that all products are correctly packaged and protected for
proper shipment.
Here are some tips:
We suggest that if your products are of a fragile nature you fill the empty spaces in the box with
padded packing to avoid movement and bumping into each other.
Place exterior labels that warn of the fragility of your products.
If your products are mirrors or pictures, it is recommended to place borders or corner pieces to
protect the edges.
Seal all edges with adhesive tape to prevent openings in the box and in an H-shape to reinforce
the top and bottom of the box.
Cactus blue is not responsible for any partial or total damage or loss during transportation of the
products. It is important to have a person responsible for them.
If the product does not fit in a regular carrier, we will be happy to come to your location to work on
the project. However, this service has an additional cost.
You can have many different props such as geometry, plants, mirrors; as well as different colored,
textured backgrounds. All this is established from the beginning of the project and we look for the
necessary elements that will be required for the still life photos, considering the additional costs.
All photographs are delivered with a basic editing and touching up, speaking of ecommerce
photography. It will vary depending on the photography service hired, for example, advertising has
a different editing process and a final styling according to a concept or style versus a white
background photograph. Any additional request outside of the original project will have an extra
cost.
In cactusblue we guarantee satisfaction, we have a great team of experts, with professional
equipment and state-of-the-art software.
50% bank transfer as a down payment, 50% upon delivery.
We have an experienced and professional team that is always open to all our clients’ needs with
competitive and reasonable costs.
As a suggestion, it is recommended to shoot a minimum of 3 views per product, front, ¾ , back or a
detail; remember that your clients do not physically have the product and their only reference are
the photographs. So, the more visual information exists, your sales potential will increase.
The more photos you take, the lower the cost per photo. So we can match your needs and
budgets.
We can suggest and hire the model(s) you need for your project, however, if you already have a
model, we will directly work with her
YOUR SUCCESS STARTS HERE.
CONTACT US AND
LET'S MAKE IT HAPPEN.
Office Location
Luis Espinoza No.3, Circuito Ingenieros, Ciudad Satélite, Naucalpan de Juárez, Estado de México. C.P. 53100
Phone
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